Frequently Asked Questions

Got questions? Here are the answers.

What our guests ask most before booking.

What are the check-in and check-out times?

Check-in from 3:00 PM — you can arrive any time of day or night thanks to our 24-hour front desk. Check-out is by 11:00 AM; if you need to leave earlier, that's no problem at all.

Is breakfast included?

Yes, most of our rooms and apartments include breakfast. Check the details on each accommodation's page before booking.

Do you allow pets?

No, pets are not allowed on the property.

Can I smoke at the property?

Only in designated smoking areas. Smoking is not allowed in rooms or enclosed common areas.

Do you host or allow parties and events?

No. Downtown Treasure Place is a hostel and coworking space designed for rest and quiet work — parties and events are not allowed on the premises.

Do you have parking?

Yes, we have parking available for guests, subject to availability.

Is there an extra charge for Wi-Fi?

No, high-speed Wi-Fi (100+ Mbps) is included in all rooms, the Studio and the coworking space.

How do I get there from Metro Guerrero or the airport?

We're about a 9-minute walk from Metro Guerrero and about 12 km from Mexico City International Airport (AICM). Check the map and points of interest on our Location page.

What's the best way to book?

Directly through our booking engine — it guarantees the best available price with no third-party platform commissions.

Do the apartments and Studio have a full kitchen?

Yes. The apartments and Studio Deluxe come with a full kitchen, refrigerator and microwave; some include a kitchen island, ideal for groups or long stays.

Do you have somewhere to store luggage?

Yes, we have a luggage storage area so you can drop off your bags before check-in or after check-out and make the most of your day without carrying them around.

What's your cancellation policy?

Cancellation terms depend on the rate you choose and are shown clearly before you confirm your booking through our direct booking engine.

Don't see your question here?

WhatsApp: 55 21 88 23 40 Landline: 55 8952 1803